On the consumer's side.
DoLado was born from a simple idea: no consumer should lose out because they don't know their rights, the deadlines that apply or the steps needed to solve a problem.
Every day, people pay more than they should, stay in contracts they could end, miss important deadlines or give up on complaining because they don't know where to start.
We created DoLado to help change that.
“I have been through this myself.”
I was charged an early termination fee by a telecoms provider after price rises, and only later found out I could have had other options.
I realised that many people go through the same thing — not because they have no rights, but because they don't always know what those rights are or what to do.
That is why I created DoLado: so that nobody loses out simply because they don't know the law, the options available or who is responsible for what.
— Thiago Pereira, founder of DoLado
We are on your side
Our name says exactly what we believe in.
“DoLado” is Portuguese for “on the side” — being on the consumer's side.
When a problem comes up with a telecoms provider or an energy or water supplier, it is not always easy to work out who to contact, how to present the situation, which rights apply or how long they have to reply.
With DoLado, consumers don't have to work it all out on their own.
We help you understand the situation, prepare the complaint and follow the whole process, from the first step to its resolution. We keep everyone informed about where their process stands, what comes next and which deadlines to bear in mind.
Because making a complaint shouldn't mean spending hours searching for legislation, contacts or procedures.
More than solving problems, we want to help prevent them
Many of the problems consumers face could be avoided if the right information arrived at the right time.
That is why DoLado isn't only there for when something goes wrong.
With Protection, DoLado helps you spot situations that could turn into a problem and warns you in advance — such as the end of promotional periods, the end of minimum-term periods or significant changes in your bills — so you can act in time.
We want every consumer to have more control and fewer surprises.
Simple to use. Rigorous at every stage.
We don't expect our customers to know legislation, procedures or regulators.
We want our customers not to have to worry about any of that.
Our aim is to turn processes that can seem complex into a simple, clear experience, without giving up what we see as essential: transparency, speed and an affordable price.
Everyone should know where their process stands, what is being done and what the next steps are.
No needlessly complicated language. No having to find every answer on your own.
Closeness and trust
We want using DoLado to feel like having someone by your side who knows the way and the steps to take.
Someone who follows things up.
Who explains.
Who keeps an eye on the deadlines.
And who stays by your side throughout the whole process.
Because, whatever the amount involved, we believe no consumer should lose out simply because they didn't have the right information.
That is why we are here.
Got a problem with a company?
Tell us what happened. DoLado deals with it with you.