Bought a faulty product?
The product stopped working, arrived damaged or does not do what was promised? How the problem is presented to the shop can make a difference.
Can this be disputed?
When a product does not match what was sold or has a defect, the consumer may be entitled, from the seller, to a repair, a replacement, a price reduction or, in certain situations, a refund.
It may depend on the purchase date, on when the defect appeared and on how the product was used.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- The invoice or receipt for the purchase
- The date the defect appeared and a description of what happens
- Photos or videos of the problem
- Your messages with the shop or the repair service
- Repair reports, if the product has already been assessed
How DoLado can help
DoLado analyses the purchase and the defect, checks the applicable rules and prepares the complaint to the seller with the request best suited to your case.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Having trouble making a guarantee claim?
The shop refuses the guarantee, blames misuse or the repair never gets resolved.
Find out moreHas the shop still not refunded your money?
You returned, cancelled or never received the item, and the money has not been refunded.
Find out moreHad a problem with an online purchase?
Delays, a product different from the listing, a return refused or a shop that does not reply.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.