Was your bill calculated on estimated readings?
When there are no actual readings, your bill may be calculated on estimates. This can lead to amounts above or below your actual usage and, later on, to adjustments that are hard to understand.
Can this be disputed?
Billing on estimates can happen when no reading is available, and the amount is normally adjusted later based on actual readings.
There may be grounds to dispute it when the estimates are far from actual usage, when readings you submitted were not taken into account or when the adjustment is unclear. It depends on the reading history and on your specific case.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- Your bills and whether each one shows an actual or estimated reading
- The current meter reading, with a photo and date
- The readings you submitted and when
- The adjustment bill, if you received one
- The type of meter (with or without remote reading)
How DoLado can help
DoLado reconstructs the history of readings and bills, checks whether the adjustment matches actual usage and prepares the complaint with a specific request to the supplier.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
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This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.