Want to cancel during the minimum term?
Moved home, the service no longer fits your needs or you found a better alternative? Before deciding, it is important to understand what your agreement provides and which charges may apply.
Can this be disputed?
It may depend on why you are cancelling. In certain situations, for example when the service is not provided as agreed or when the terms were changed, there may be grounds to cancel with no charges or with reduced charges.
When cancelling is solely the customer's choice, the charges are capped, but the actual amount depends on the agreement and on when you cancel. You can estimate the maximum amount with the Cancellation Calculator.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- Your agreement, including the length and start date of the minimum term
- Why you want to cancel and any record you have of it (faults, changes, moving home)
- Your latest bill and the monthly fee
- Equipment or benefits you received with the minimum term
- Your correspondence with the provider
How DoLado can help
DoLado analyses your agreement and the reason for cancelling, checks whether there are grounds to cancel with no charges or with reduced charges and prepares the request to the provider.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Has your provider raised the price during the minimum term?
Your monthly fee went up and you are not sure the increase was allowed by your agreement.
Find out moreIs the service you signed up for not working as it should?
Faults, outages or speeds well below what you signed up for.
Find out moreStill being charged after cancelling the service?
You asked to cancel, but bills or direct debits keep arriving.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.