Is the service you signed up for not working as it should?
Frequent outages, very slow internet, no signal or faults that never get fixed affect your daily life, and the monthly fee is still charged in full.
Can this be disputed?
In certain situations, when the service is not provided on the agreed terms, there may be grounds to ask for a repair, an adjustment to what you paid or, in the most persistent cases, to end the agreement.
It may depend on how long and how often the faults happen, on what your agreement provides and on whether the faults were reported to the provider.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- The dates and duration of the faults, even if noted down by you
- The reference numbers of your support or fault requests
- Your agreement and the service terms, such as the advertised speed
- Speed tests or screenshots, if you have them
- Your bills for the period when the problems happened
How DoLado can help
DoLado organises the history of faults and contacts, checks the applicable rules and prepares the complaint with a specific request to the provider.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Want to cancel during the minimum term?
You want to leave before the minimum term ends and do not know how much it may cost.
Find out moreFound a charge on your bill that you do not recognise?
A service or amount you did not ask for or do not recognise appeared on your bill.
Find out moreHas your provider raised the price during the minimum term?
Your monthly fee went up and you are not sure the increase was allowed by your agreement.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.