Purchases and Refunds
Problems with purchases and refunds
In store or online, when a purchase goes wrong and the shop does not reply, DoLado helps you understand the situation and handles the complaint with you.
Common problems
Has the shop still not refunded your money?
You returned, cancelled or never received the item, and the money has not been refunded.
Find out moreHad a problem with an online purchase?
Delays, a product different from the listing, a return refused or a shop that does not reply.
Find out moreBought a faulty product?
The product broke down, does not work as it should or does not match what was sold.
Find out moreHaving trouble making a guarantee claim?
The shop refuses the guarantee, blames misuse or the repair never gets resolved.
Find out moreHas your order not been delivered?
The order did not arrive, is stuck or shows as delivered without reaching you.
Find out more
Could not find your situation?
Check for free whether DoLado can help, or tell us directly what happened.