Having trouble making a guarantee claim?
The shop refuses the guarantee, blames misuse, refers you to the manufacturer or the repair has been dragging on for weeks? These situations are common and deserve to be looked into.
Can this be disputed?
The legal guarantee is the seller's responsibility towards the consumer and exists regardless of any additional commercial guarantee. Even so, it may depend on the purchase date, the type of defect and the reason given for the refusal.
In certain situations, a refusal or a lengthy repair can be disputed. Your specific case needs to be analysed.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- The invoice or receipt for the purchase
- The shop's reply with the reason for the refusal
- The repair report, if there is one
- The dates you handed in and collected the product
- Photos of the defect
How DoLado can help
DoLado analyses the purchase, the defect and the shop's reply, checks the rules that apply to the guarantee and prepares the complaint to the seller with a specific request.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
Bought a faulty product?
The product broke down, does not work as it should or does not match what was sold.
Find out moreHas the shop still not refunded your money?
You returned, cancelled or never received the item, and the money has not been refunded.
Find out moreHad a problem with an online purchase?
Delays, a product different from the listing, a return refused or a shop that does not reply.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.