Found a charge you do not recognise on your energy bill?
Add-on services, adjustments or amounts you do not recognise can appear on your energy bill without a clear explanation. Understanding where they come from is the first step to resolving them.
Can this be disputed?
There may be grounds to dispute it when the amount does not match a service you requested, actual usage or the agreed terms.
The description of the amount needs to be checked: some parts of the bill result from sector rules and do not depend on the supplier; others result from your agreement or from add-on services.
What to check
These items help to understand what happened and to support the request to the company. You do not need all of them: share what you have.
- The bill showing the amount and its description
- Your agreement and any add-on services you signed up for
- Previous bills, to see whether the amount repeats
- Meter readings and reference dates
- Any contact you have already had with the supplier
How DoLado can help
DoLado analyses the bill and your agreement, identifies what is being charged and on what basis, and prepares the complaint with a specific request to the supplier.
Tell us what happened and send any documents you have.
DoLado analyses the situation, checks the applicable rules and prepares the complaint.
You review the text and authorise it. Nothing is sent without your authorisation.
DoLado sends the complaint and follows the company's reply with you.
The final decision lies with the company. DoLado handles the process with you and follows it until there is a reply.
Not sure whether your case can be handled?
Answer four quick questions and see whether DoLado can help. It is free and you do not need an account.
Related problems
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Your bill rose sharply compared with previous months and you do not know why.
Find out moreWas your bill calculated on estimated readings?
Your bill uses estimates instead of actual readings, or an adjustment brought a high amount.
Find out more
This page contains general information and does not replace an analysis of your specific case. DoLado is not a law firm nor a public body.